Replymate LLC ("Company") reserves the right to modify or update these Terms of Service at any time without prior notice. Any violation of the terms below may result in the termination of your account.
Replymate's Service is offered on a subscription basis ("Subscription(s)"). Your subscription will be billed on a recurring and periodic basis ("Billing Cycle") in advance. The Billing Cycle is determined by the type of subscription plan you select at the time of purchase, which could be either monthly or annually.
Your Subscription will automatically renew at the end of each Billing Cycle unless you cancel it or the Company cancels it. You can cancel your Subscription renewal via contacting Replymate's customer support team (info@reply-mate.com).
A valid payment method, such as a credit card, is required to process the payment for your Subscription. You are responsible for providing complete and accurate billing information, including your full name, address, state, zip code, and valid payment method information. By providing your payment information, you authorize Replymate to charge all Subscription fees incurred through your account to your payment instrument.
If you are not satisfied with our service, you can request a refund within 7 days of your payment. No questions will be asked. To request a refund, please contact us at info@reply-mate.com with your payment details, and we will process your refund as soon as possible.
Please note that after the 7-day refund window, we will not be able to offer any refunds for any reason.
Replymate reserves the right to modify or discontinue any part of the Service, with or without notice, at any time and from time to time.
The prices for all Services are subject to change upon 30 days notice from Replymate. We will provide notice by posting the changes on our website or within the Service itself. The Company will not be held liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
If you have any questions about the Terms of Service, you may contact info@reply-mate.com. Any new features that augment or enhance the current Service shall be subject to the Terms of Service.
At Replymate, we highly value your privacy and are committed to protecting your personal information. We collect only the necessary data to provide you with the best service possible.
When you sign up for Replymate, we use Auth0 to handle your login credentials. We will gather your name, email address, and access token from Auth0 to personalize your account and provide you with essential information. We will never sell or rent your personal information to third parties, and we will not use your name or company in marketing statements without your permission.
When you make a payment to Replymate, everything is handled by our payment processor, Stripe. We can see records of your payments and the last four digits and expiration date of credit cards through Stripe.
If you contact Replymate with any questions or for help, we will keep the correspondence and email address for future reference. We track your activity on our marketing pages, including conversion rates and testing new designs, for statistical purposes. We also store any information you volunteer, such as surveys, for as long as it is necessary to provide you with the best service possible.
We will only share your information in the following circumstances:
To provide the products or services that you have requested and only with your permission.
To investigate and prevent illegal activities, suspected fraud, or situations involving potential threats to physical safety, or as otherwise required by law.
In the event that Replymate is acquired by or merged with another company, we will notify you in advance before any transfer of your information and any changes to the privacy policy.
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal information collected by us on our Site. At Replymate, we recognize and comply with these rights, except as limited by applicable law. Your rights under GDPR include the Right of Access, Right to Correct, Right to Erase, Right to Complain, Right to Restrict Processing, Right to Object, Right to Portability, and Right to not be subject to Automated Decision-Making. If you have any questions or need assistance with exercising your rights, please contact us at info@reply-mate.com.
We may use third-party processors to handle some or all of your personal information to provide our services, but only as necessary. These processors include Auth0, Google Cloud Platform, Netlify, and Stripe.
We will not hand over your data to law enforcement unless a court order requires us to do so. We reject requests from law enforcement seeking data without a court order, and we will inform you of such requests unless legally prevented from doing so.
We retain server and application logs for 30 days before permanently deleting them. Application analytics will be permanently deleted upon request.
Our Site operates in the United States. If you are located outside of the United States, any information you provide to us will be transferred to the United States, and you consent to this transfer.
We may update this policy and will notify the account owner of significant changes. You can access, modify or delete your personal information at any time by contacting our support team (info@reply-mate.com).
If you have any questions about this policy, please contact us and we will gladly answer them.